Adams County Government
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Temporary Community Support Specialist
at Adams County Government
- What Success Looks Like In This Job
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We are seeking a detail oriented team member, that can remain focused and on task while working in a high volume, fast paced, and ever changing professional environment. This team member would be primarily responsible to determine eligibility through the Colorado Benefits Management System (CBMS) for Health First Colorado (Medicaid), SNAP-Supplemental Nutrition Assistance Program, Colorado Works, and Adult Financial. This is any entry level position that provides an opportunity for the right person to become a member of the most innovative county in Colorado. Adams County provides many opportunities to grow in knowledge and leadership ability.
- Examples of Duties for Success
- Continuous data entry is needed to process information provided by customers through documentation or interviews.
- Interview customers/participants regarding income, resources, household composition, and employment status to assess their eligibility for assistance.
- Maintain confidentiality of information provided.
- Assists customers in completing all forms and obtaining necessary documentation.
- Reviews applications for accuracy and completeness, verifies all information, and determines assistance allotment.
- Explains program eligibility requirements to customers, including all rules and regulations, their rights and responsibilities, available benefit dates, reason for approval or denial and the right to appeal.
- Review cases in response to new information provided by customers.
- Must be able to apply program knowledge to determine continued eligibility when taking action on that information.
- Must review and respond to quality assurance case reviews in a timely fashion by making necessary corrections.
- Make appropriate referrals to other resources including other departments and Community Partners
- Work closely with work team members from other program areas, such as Child Support, Employment First, and Work Force in order to share relevant information.
- Interact with customers by phone and in person o
- Participate in the dispute resolution process with customers/participants when requested.
- Prepares evidence, attends and testifies in state level hearings on customer/participant appeals.
- Participates in regular meetings with supervisor related to performance, county norms and values, and SMART goals.
- Participates in monthly unit and other group meetings as requested.
- Provide reports, statistics, and information to supervisor as requested to assess achievements, areas of concern, and priorities.
- Attend mandatory and developmental training classes as identified with supervisor.
- Perform other related duties and responsibilities as required.
- n a daily basis.
- Qualifications for Success
- Eligibility rules and regulations for assistance programs.
- Office policies and procedures.
- Conduct effective and thorough interviews relevant to determining eligibility.
- Accurately enter information provided through documentation, interviews, and other resources.
- Determine if information was properly entered to determine accurate eligibility decisions.
- Defuse angry or hostile clients, preferred.
- Bilingual Spanish preferred, but not necessary. Would be compensated for ability upon successful completion of required testing.
- Work in a standard office environment.
- Apply basic math, read and interpret, then apply, federal and state regulations.
- Adapt to an ever changing professional environment.
- Communicate clearly and concisely, both verbally and in writing.
- Receive and apply constructive feedback and view the feedback as a learning opportunity.
- Differentiate between relevant and non-relevant information when making eligibility decisions.
- Ability to adapt to a diverse culture.
- Work independently while remaining supportive and encouraging to the team.
- Work in a high-volume office, manage time wisely, prioritize daily responsibilities, work under pressure and to successfully multi task.
- Understand that there are specific benchmarks that must be met for career progression.
- Ability to use standard office equipment.
- Utilize the Microsoft Office products, including WORD and EXCEL, as well as learn various computer software applications.
- Adapt to and learn different software systems and utilizing other basic forms of technology.
- Travel between locations to provide coverage and attend learning opportunities.
- More Qualifications for Success
- Experience: Two (2) years full time responsible office clerical or extensive public contact experience. Prior experience determining eligibility for the SNAP-Supplemental Nutrition Assistance Program and Health First Colorado-Medicaid programs preferred.
- Education and Training:
- High School Diploma or GED equivalent.
- Satisfactory completion of an Associate's or Bachelor's Degree in business, behavioral science, or another appropriately related field may substitute for experience on a year for year basis.
- License or Certificate: None.
- Background Check: Must pass a criminal background check.
- A Positive Work Environment
- Servant Leadership
- Support and Encourage
- Demonstrate Respect
- Exhibit Fairness
- Communicate Effectively