Arizona Humane Society

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Resource Navigator

at Arizona Humane Society

Posted: 1/30/2020
Job Status: Full Time
Job Reference #: 1270575

Job Description



Resource Navigator (Full-Time Social Worker): AHS recognizes that keeping pets in homes is intrinsically connected with providing resources for people to maintain their own livelihood. The Resource Navigator will be a one-year, grant-funded pilot role charged with establishing relationships with key health and human services organizations in an effort to build a toolkit of support resources for pet owners in need. They will work closely with Pet Resource Center (PRC), Admissions and AHS' Field team to provide support to pet owners in crisis and train team members on handling these challenging situations. This role will be held by a social work professional with at least 3 years of experience working in the field and will ideally hold an MSW or degree equivalent. We hope to utilize this opportunity to collect valuable data to share with others in the animal welfare community and establish as a permanent, full-time role with AHS.


  1. Expand resources and partnerships to provide long term surrender intervention to customers
  2. Build a toolkit of resources, which can be shared with partners throughout the Valley to establish long-term solutions to prevent or decrease pet surrender (hospitals, shelters, nursing facilities, etc.)
  3. Evaluate existing owned animals programs, identify how to optimize programs using new relationships & partnerships
  4. Assist in creating employee training and resource guides with an emphasis on surrender intervention from a holistic social work perspective
  5. Assist in facilitating training around tools and support to prevent or lessen compassion fatigue, thereby reducing employee turnover by 20%
  6. Gather pertinent data on human-related issues leading to pet surrender to determine long-term sustainability tactics
  7. Create partnerships with human services organizations in order to provide solutions to human related issues that result in pet surrender
  8. Evaluate current Large Scale Intake (LSI) process from the customer experience, evolve process to include follow up to prevent future cases and treat customers root needs
  9. Connect at least 5,000 pet-owners in crisis to human-centric resources by 10/31/20 through grant funded Real Time Solutions Fund and with the support of AHS staff
  10. Develop partnership with community organizations that provide human services in conjunction with pet resources (i.e. homeless shelters, free/low-cost emergency temporary boarding facilities, etc.)


  1. Social work professional with at least 3 years of experience working in the field
  2. MSW or degree equivalent

Language Skills: Able to speak, read and write English; Spanish language helpful.

Mathematical Skills: Ability to perform basic mathematical skills.

Computer Skills: Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary. Proficiency with or able to learn/use Chameleon software (for use with animals in a shelter environment).

Certificates, Licenses, Registrations: Valid AZ Driver's License and Insurance. Preferred training in Mental Health First Aid.

Other Skills, Abilities and Qualifications:

Regular attendance is required. Access to reliable transportation. Animal handling experience is a plus, but on the job training provided. Based on the environment and need of the client(s), basic animal handling will be required.

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.  


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander.  Sometime will be spent in a typical air conditioned and heated office environment, while other times will be in the field working with customers on site.

Application Instructions

Thank you for your interest with the Arizona Humane Society. We are Arizona's largest, private non-profit, animal shelter. We hire individuals with a passion to do a great job, and that have a compassion to help all animals.

Due to the high volume of applications received, candidates whose qualifications best meet the needs of the hiring department will be considered for an interview.

If you are among the highest qualified, you will be contacted to schedule an interview within two weeks of your application submission.

If you are not immediately selected for an interview, your application will be retained for a period of six months for future possible vacancies. Please do not call or email for your application status.

Please check our website often for new job opportunity posting.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.