Arizona Humane Society

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Surrender Prevention Social Worker

at Arizona Humane Society

Posted: 2/19/2020
Job Status: Full Time
Job Reference #: 1270575
Categories: Other/General

Job Description

Surrender Prevention Social Worker

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. We offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence.


The Surrender Prevention Social Worker (Full-Time Social Worker): The Arizona Humane Society realizes pet homelessness isn't an animal problem, it's a people problem.  Often times, AHS' Pet Resource Call Center is the first to learn that an individual is on the brink of crisis as they attempt to rehome or secure resources for their pet. As the state's leading animal welfare organization and safety net for the Valley's most vulnerable pets, AHS recognizes the needs of pet parents often go deeper than the cost of a bag of food, revealing the need for sustainable, long-term people solutions in addition to the animal ones. To answer this need, AHS is seeking a Surrender Prevention Social Worker-  a one-year, grant-funded pilot role charged with helping pet parents navigate their pet and people problems, connecting them to resources, partner organizations and benefit programs. By removing barriers and connecting pet owners in crisis to resources that will help them address the root issue that is triggering the need to surrender their pet, we will not only keep that pet from entering the shelter, but preventing future relinquishment of a pet.

This role will be held by a social work professional with at least 3 years of experience working in the field, hold an MSW degree and Social Work License. They will work closely with the Pet Resource Center (PRC), Admissions and AHS' Emergency Rescue team to provide support to pet owners in crisis and train team members on handling these challenging situations. We hope to utilize this opportunity to collect valuable data to share with others in the animal welfare community and establish as a permanent, full-time role with AHS.



  1. Expand resources and partnerships to provide long term surrender intervention to customers
  2. Build a toolkit of resources, which can be shared with partners throughout the Valley to establish long-term solutions to prevent or decrease pet surrender (hospitals, shelters, nursing facilities, etc.)
  3. Evaluate existing owned animals programs, identify how to optimize programs using new relationships & partnerships
  4. Assist in creating employee training and resource guides with an emphasis on surrender intervention from a holistic social work perspective
  5. Assist in facilitating training around tools and support to prevent or lessen compassion fatigue, thereby reducing employee turnover by 20%
  6. Gather pertinent data on human-related issues leading to pet surrender to determine long-term sustainability tactics
  7. Create partnerships with human services organizations in order to provide solutions to human related issues that result in pet surrender
  8. Evaluate current Large Scale Intake (LSI) process from the customer experience, evolve process to include follow up to prevent future cases and treat customers root needs
  9. Connect at least 5,000 pet-owners in crisis to human-centric resources annually through grant funded Real Time Solutions Fund and with the support of AHS staff
  10. Develop partnerships with community organizations that provide human services in conjunction with pet resources (i.e. homeless shelters, free/low-cost emergency temporary boarding facilities, etc.)


  1. Social work professional with at least 3 years of experience working in the field
  2. MSW required
  3. Licensed Social Worker required
  4. Spanish bilingual preferred

Language Skills: Able to speak, read and write English; Spanish language preferred.

Mathematical Skills: Ability to perform basic mathematical skills.

Computer Skills: Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary. Proficiency with or able to learn/use Chameleon software (for use with animals in a shelter environment).

Certificates, Licenses, Registrations: Valid AZ Driver's License and Insurance. Preferred training in Mental Health First Aid. LCSW, LBSW or LMSW preferred.

Application Instructions

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.