CVS Health

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Customer Health Care Concierge

at CVS Health

Posted: 8/24/2020
Job Reference #: 1183964BR

Job Description

Job Description
(a) Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times
(b) Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws.
(c) Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product sales
(d) Ensuring that any clinical advice is provided only by providers.

6. Regular and Predictable Job Attendance & Punctuality

Required Qualifications
- 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience
- Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions
- Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities
- Ability to receive and act on feedback; resilient, curious and seeks to learn
- Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves
- Proficiency in Microsoft Office applications, including: Outlook, Word and Excel
- Comfortable working with ambiguity
- Strong organization skills and attention to detail
- Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers
- Excellent communication (verbal, written and listening) skills
- Ability to read body language and interact appropriately with others
- Self-starter and able to successfully work with minimal supervision.
- Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions

Physical Requirements of the Job:
- Remaining upright on the feet, particularly for sustained periods of time
- Moving about on foot to accomplish tasks, particularly for moving from one work area to another
- Extending hand(s) and arm(s) in any direction
- Bending body downward and forward by bending spine at the waist
- Stooping to a considerable degree and requiring full use of the lower extremities and back muscles
- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately
- Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts

Preferred Qualifications
- 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge
- CPhT, medical or customer service certification is a plus
- Bilingual English-Spanish language proficiency
- Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA
- Experience reviewing or inputting data into CRM databases
- Motivational interviewing experience

Education
- Verifiable High School diploma or GED is required.
- An Associate's Degree is preferred.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!