CVS Health

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EAP WorkLife Consultant

at CVS Health

Posted: 10/16/2020
Job Reference #: 72426BR

Job Description

Job Description
Shift is 12:45pm-9:15pm EST Monday - Friday or 10:00 am - 6:30 pm EST Monday - Friday

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides consultation, assessment and resource referrals to a variety of customers for a variety of needs including child care, elder/adult care, and basic/everyday needs.

Fundamental Components
The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for child care/children with special needs, elder/adult care, basic/everyday needs, and mental health. Due to expanded business, elder care is the top requested need. The WLC assesses needs, proposes options and researches/screens potential community service providers to meet the assessed needs. Provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations. Appropriately documents member interactions and research/case fulfillment in the system. Works in a call center environment and completes outbound phone calls and research in between taking calls from the inbound queue. Not all calls will be research/referral oriented. Some calls may be more administrative or customer service oriented. Additional responsibilities assigned based on business need.

Background Experience
  • 1 year experience in social work, social services or related field is required (ex. case management, discharge planning).
  • Experience with doing assessments and locating/referring to community resources is required.
  • Excellent computer skills.
  • Ability to work in a fast paced, team-oriented telephonic call center environment.
  • Helpful: Experience/knowledge Elder Care and/or Spanish speaking.

Additional Job Information
Exciting opportunity to be a part of a growing team.

Bachelor's degree or equivalent experience

Percent of Travel Required
0 - 10%

Business Overview
Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!