CVS Health

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EAP Worklife Consultant

at CVS Health

Posted: 11/16/2020
Job Reference #: 74482BR
Keywords:

Job Description

Job Description
Responsible for provision of work-life consultation and informational services to members and plan sponsors; assesses needs, proposes care options, researches/screens potential services, provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations.

Schedule is 9am-5:30pm eastern Monday-Friday.
In office position once COVID restrictions are lifted onsite Austin, TX or Hartford, CT.
Internal remote employees may apply and continue to work remote.
No nights, and no weekends. Holidays are on a volunteer basis.


Fundamental Components
Member support: - Provides telephone worklife consultation with members. - Provides telephone triage, crisis intervention and related services - Researches, locates and screens potential worklife services and resources that meet members need and provides referrals directly to member. - Determines appropriate intervention action steps in dealing with member situational concerns including cross referral to EAP services or other internal/external benefits that may meet their needs. - Provides consultation to individuals with a variety of presenting issues including emotional, lifestyle management and worklife concerns including but not limited to elder care, child care, financial and legal resource etc. - Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs. - Assists members with linkage to resources and/or advises members how to access and choose services to aid in the alleviation of stressors. - Interacts with providers as appropriate to schedule appointments and discuss concerns regarding specific cases. - Prepares member fulfillment related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials. - Performs follow up with member to ensure needs are met. - Documents accurate member contacts and activities according to enterprise, EAP and Worklife format using PC technology. Team member support: - Works collaboratively with worklife team to ensure excellent customer service, prioritizing work, case turnaround completion and improve workflow processes. - Maintain a collaborative working relationship with Aetna EAP call centers - Performs worklife projects for account management and members. - Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members Compliance with Policies and Regulatory Standards - Protects the confidentiality of member information and adheres to enterprise, EAP and Worklife policies regarding confidentiality. - Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements. - Maintain current licensure in good standing, seek professional development and meet all licensure requirements. (*)

Background Experience
Experience working in call center environment
Experience delivering care or crisis intervention
Experience in handling family situations and/or relationship concerns
1+ years of experience in a social or human services preferred (case mgmt, clinical, psychiatric, medical setting)
Knowledge and /or experience in Employee Assistance Programs
Experience working with diverse populations
Excellent computer skills including MS Office applications such as Excel, Word and Outlook.
Experience/knowledge of Elder Care preferred
Spanish speaking preferred

EDUCATION
Bachelors degree in social work or health related field (Health Education, etc.)
Masters degree in Social Work preferred

Additional Job Information
Effective verbal and written communication skills.Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.Ability to effectively participate in a multi-disciplinary team including internal and external participants.Proficiency in multi-tasking and utilizing a multi-line phone system.Familiarity with basic terminology and concepts used in employee assistance/human services programs.

Education
Bachelor's degree or equivalent experience

Percent of Travel Required
0 - 10%

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!