CVS Health

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Senior Service Advocate

at CVS Health

Posted: 9/23/2020
Job Reference #: 72725BR
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Job Description

Job Description
We are currently recruiting top talent for our store front location in our Minnesota Medicare Storefront located in St. Louis Park, Minnesota. This position requires answering questions and resolving issues based on walk-in/appointment based interactions and outbound phone calls to Medicare members.

Fundamental Components
  • We are currently recruiting top talent for our store front location in our Minnesota Medicare Storefront located in St. Louis Park, Minnesota.
  • Medicare’s Member Advocacy Center outreaches to our members to provide innovative, proactive and compassionate solutions that exceed our member’s expectations.
  • This position will also assist members via walk-ins and appointments in our Minnesota office. We are the knowledgeable, trusted, advocates for our members.
  • The key to our success is our people.
  • This position requires answering questions and resolving issues based on walk-in/appointment based interactions and outbound phone calls to Medicare members.
  • This position requires a high degree of empathy and patience.
  • This position also requires performing a review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible and educating the member on their plan of benefits


Background Experience
  • Ability to multitask, prioritize and effectively adapt to a fast paced changing environment
  • Prior experience working directly with members / consumers - preferably in a leading retail setting or call center setting.
  • Ability to make effective and independent decisions
  • Demonstrated organizational and communication skills required.
  • Ability to creatively solve members’ problems and have desire to help and advocate for them.
  • Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.
  • Ability to absorb and apply new and changing information.

Please note that multiple opportunities are currently available to join the team, including bilingual opportunities.

Additional Job Information
Strong communications skills.Strong analytical skills focusing on accuracy and attention to detail.Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.Understanding of medical terminology.Ability to maintain accuracy and production standards.Negotiation skills.Problem solving skills.

Education
High School diploma, G.E.D. or equivalent experience

Percent of Travel Required
0 - 10%

Business Overview
Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!