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General Manager - Hotel

at HCareers

Posted: 9/29/2020
Job Reference #: 9447_1532328
Keywords: manager

Job Description

Join an amazing Executive team to oversee the Operations of a newly built Fairfield Inn & Suites by Marriott hotel in the heart of Sonoma, CA.


The General Manager manages the hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors.


To perform this job successfully, a General Manager must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    -Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates
    -Delegates authority and assigns responsibility to all employees; supervises work activities of all employees * Ensures staff received proper training for each position, including safety training and standard operating procedures
    -Allocates funds, authorize expenditures, and assists in budget planning
    -Monitors cost controls on a regular basis
    -Oversee a Sales and Marketing manager performing marketing calls; attending community business functions; working with travel agents and direct bill accounts, and coordinating sales promotions
    -Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
    -Answers patrons' complaints and resolves problems to maintain Guest Satisfaction
    -Handles and resolves employee issues
    -Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
    -Adheres to all franchise and company procedures and regulations as well as standard operating procedures
    -Ensures bank deposits are made daily, including weekends and holidays
    -Ensures employee paperwork, work schedules, and payroll are completed and submitted in a timely manner
    -Audits daily reports and process monthly paperwork
    -Orders supplies and equipment as needed and in accordance with company procedures
    -Available 24/7 with reliable transportation
    -All other duties as assigned.


To perform the job successfully, the General Manager should demonstrate the following competencies

    -Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics
    -Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs; Responsds to requests for service and assistance
    -Interpersonal - Maintains confidentiality
    -Oral Communication -Responds well to questions; Demonstrates group presentations skills
    -Teamwork - Contributes to building a positive team spirit
    -Written Communication - Writes clearly and informatively; Able to read and interpret written information.
    -Delegation - Delegates work assignments; Provides recognition for results
    -Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products, and services; Continually works to improve supervisory skills
    -Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
    -Initiative - Asks for and offers help when needed
    -Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
    -Organizational Support - Follows policies and procedures including, but not limited to, dress code policies
    -Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
    -Dependability - Commits to long hours of work when necessary to reach goals
    -Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas
    -Judgment - Exhibits sound and accurate judgment; Includes appropriate people in the decision-making process
    -Professionalism, - Treats others with respect and consideration regardless of their status or position.
    -Quality - Looks for ways to improve and promote quality
    -Quantity - Strives to increase productivity
    -Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly


Bachelor's degree from four-year college or university; or five years related experience and training; or equivalent combination of education and experience. Marriott managerial experience is highly preferred. Bilingual English/Spanish proficiency is helpful.

Job Type: Full-time

Benefits: Employee Discount, Health Insurance, Paid Time Off

Work Location: On location, at hotel

Work Remotely: No

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!