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Keys Server

at HCareers

Posted: 11/19/2020
Job Reference #: 9447_1151774
Keywords: hospitality, hotel

Job Description

Located on 27 lush oceanfront acres in the heart of the Florida Keys, and embodying the essence of a tropical paradise and island escape, Cheeca Lodge & Spa beckons guests to relax, "be yourself", and create treasured memories with family, friends or colleagues. Newly renovated in 2018, its fresh sophistication - evoking the textures of its environmentally diverse surrounds - complements the spirited tradition of barefoot elegance, genuine service and warm hospitality that personifies this legendary island home. Its lush palm-fringed grounds, contemporary island décor, myriad leisure pursuits and diverse coastal cuisine will continue to define Cheeca as a destination for both leisure and business, and champion its storied reputation as the pioneer of luxury in the Florida Keys.

I. Job Summary
The server is second only to the quality of the food in creating positive memorable culinary experiences. Guest service is the first and primary responsibility. Everything the server does is done to delight guests.

II. Job Responsibilities

Guest Service
* Greet and make all guests feel welcomed to the restaurant.
* Use the guest's name at least three times during the interaction.
* Take drink and food orders, process orders in a timely manner, serve orders and accommodate special needs/requests.
* Return to the table within one minute of serving in order to assess guest satisfaction.
* Remain attentive to guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
* Complete all restocking and cleaning duties by performing opening and closing as instructed.
* Memorize menu items, recipes and daily specials in order to answer questions and make recommendations.
* Maintain cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy State Board of Health requirements.
* After taking payment, thank the guest for visiting the restaurant and ask if there is anything else that the guest might want.
* Attend team briefings.
* Present a clean and professional appearance at all times.
* Maintain a friendly, cheerful and courteous demeanor at all times.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Be continually aware of, and maintain, the highest standards of safety and hygiene.

Restaurant Preparation
* Clean designated areas in accordance with laid-down procedures, morning/evening routines and State Board of Health requirements.
* Change table linens as required and ensure dirty or damaged linens are counted and exchanged for clean, usable items.
* Clean and refill cruet and condiment sets.
* Check flowers and candles to be sure they are fresh and properly placed.
* Check tables settings, ensuring that all items used are clean, undamaged and in a good state of repair.
* Check stations to be sure they are adequately stocked with replacement cutlery, linens or other established needs, be they food or equipment.

Perform other duties as assigned.

Education
* High school diploma or GED

Skills and Experience (Essential)
* At least 18 years of age
* One year in the hospitality or restaurant industry
* Basic computer skills
* Must be able to speak, read and write English and have basic food/beverage knowledge
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Skills and Experience (Preferred)
* Degree in food-service field
* Fluency in Spanish

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!