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Medical Assistant Lead
at Pediatric Associates
Medical Assistant Lead
PRIMARY FUNCTION: Assist the Practice Manager (PM) with the supervision of clinical services in the office. Perform clinical care essential to the assessment, promotion, maintenance and restoration of patient’s health and wellness.
REPORTS TO: Reports directly to the Practice Manager
SUPERVISORY RESPONSIBILITIES: Exercises supervision over the training, development, and evaluation of the clinical staff as delegated by the Practice Manager
ESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all of the duties that may be assigned.)
1. Assist the PM with supervising the training and development of the clinical staff.
2. Assist the PM with the development and maintenance of a productive and positive work environment.
3. Assists the PM with monitoring and improvement of office flow and work efficiency.
4. Assists the PM with providing great customer service to our patients and families.
5. Assists PM in monitoring employee daily time swipes, overtime and paid time off.
6. Assists PM in vaccine management to include but limited to ordering, inventory, reconciliation, state reporting, temperature excursion, Accuvax management, etc.
7. Assists PM on AED inventory, monthly check and training
8. Assists PM on medical waste management
9. Strives to achieve the goals set by the office budget and learn dashboard.
10. Supports the PM with completion of management tasks including but not limited to: Vaccine and clinical supplies inventory and ordering, temperature excursion management, ADP management, employee relations management, staff supervision and coaching, customer service management, etc.
11. Functions as an MA Lead in collaboration with FO Lead in the absence of the Practice Manager.
12. Functions as a "Mentor/Trainer" for new hires and employees needing remediation, as needed.
13. Assists PM in the supervision of individual staff assignments.
14. Participates and contributes in meetings.
15. Utilizes positive and constructive management skills to build collaboration and teamwork.
16. Competent in all clinical phone responsibilities.
17. Understands, assists with and supervises the processing of medical record requests.
18. Demonstrates individual initiative.
19. Identifies, analyzes and solves problems.
20. Oversees stocking (vaccine refrigerator, exam rooms and stations) and cleaning (exam rooms, bathrooms and nurse’s stations), as needed.
21. Understands and participates in the interview, hiring and development of new employees.
22. Resolves staff conflicts diplomatically and tactfully.
23. Assists and participates in the supervision of staff and future leadership development.
24. Knowledgeable in how to clean and sterilize instruments and dispose of contaminated supplies.
25. Prepares treatment rooms for patients’ examinations and keeps the rooms neat, clean and stocked.
26. Greets patients and visitors in a prompt, courteous and helpful manner.
27. Measures and records patient’s vital signs.
28. Responsible in making sure that patient information is complete (immunization records, allergy, newborn screening).
29. Prepares patients properly and efficiently for patient care.
30. Responsible for obtaining the health record update.
31. Assists physicians in patient care, medical procedures and emergency situations.
32. Performs sensory screenings as needed.
33. Completes any necessary forms for patients.
34. Obtains pertinent medical information from outside sources.
35. Sets up home therapies for patients.
36. Ability to educate patients on usage of asthma devices.
37. Ensures that all samples are checked for expiration dates.
38. Administers immunizations and medications as per protocol.
39. Adheres to OSHA and safety requirements.
40. Knowledge of basic medical terminology, and immunization requirements for children.
41. Knowledge of grammar, spelling and punctuation with the ability to read, understand and follow oral and written instruction.
TYPICAL WORKING CONDITIONS: Requires full range of body motion including handling and lifting of patients, manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally requires lifting and carrying items weighing up to 50 pounds. Requires corrected vision and hearing within normal range. Frequent exposure to communicable diseases or bodily fluids, toxic substances, ionizing radiation, medical preparations and other conditions common to an office environment.
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.
Education: High School Diploma or equivalent.
Licensure/Certification: LPN, RN or MA diploma required, active CPR certification
Experience: One to three years’ work experience in a medical office setting. Knowledge of computer desired.
Knowledge, Skills and Abilities: Is tactful, diplomatic, cooperative, and shares information with others. Communicates, via e-mail, in a timely and effective manner.
Assists the manager with calls from patients, hospitals and other doctor’s offices. Communicates well with clinical manager, the local management team and supports all providers and staff. Oversees customer service issues, i.e.: conflicts/disputes, incidents/accidents. Adheres to high ethical behavior, leads by example and upholds Pediatric Associates Core Values.