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PRN Interpreter/Engagement Specialist, Bradenton
Position Summary: Provides competent and culturally sensitive verbal Spanish-English language interpretation for individuals and families in offices located in Bradenton and Sarasota for behavioral health services including medical services. Valid Driver's License with a clean driving record and current auto insurance. Provides brief telephone triage screenings to individuals requesting outpatient services, including data gathering, data entry, consulting on program and treatment options, and scheduling based on program criteria in a fast-paced centralized call center. Manages incoming internal and external referrals to outpatient programs
Minimum Qualifications: High School diploma or equivalent required. Professional quality in fluently speaking, reading, and writing in English and Spanish required to communicate effectively and as a team with clinical providers for individual and group services for children and adults. Ability to recall information with accuracy and pay close attention to detail for sensitive and clinical appointments ranging from 15 minutes to 3 hours. Accountable for own transportation to arrive timely to schedule services at multiple office locations in Bradenton and Sarasota. Responsible for giving advance notice of any availability limitations. Strong team oriented attitude, exceptional customer service skills (internal and external), with a clear and compassionate speaking voice, superb organization, attention to detail, excellent data entry, independent worker capable of multi-tasking and adaptability to change. Ability to type a minimum of 35 wpm required.
Preferred Qualification: Direct medical, mental health and/or addiction care experience a plus.
Special Skills, Knowledge and Abilities: Ability to recall information with accuracy and pay close attention to detail for sensitive and clinical appointments ranging from 15 minutes to 3 hours.
Essential Functions/Job Duties:
Maintains communication regarding appointments scheduled with supervisor Call Center and manager/program contact for which translating services are being provided.
Accountable for own transportation to arrive timely to schedule services at multiple office locations in Bradenton and Sarasota.
Provides assistance to clients in filling out paperwork and/or translation of that paperwork.
Provides exact interpreter/translator services with no added statements or opinions of the translator during therapy, psychiatric and other sessions (individual and group) as exact with no added statements or opinions of the translator.
Provides telephone brief screenings of clinical needs, and funding sources, to individuals and families requesting outpatient services, documenting in Avatar.
Coordinates and schedules outpatient appointments and referral services for appropriate clients with disposition appropriate based on the brief screening.
Coordinates and provides appropriate disposition for medication related calls, including refill requests, side effects, & prior authorizations.
Manage reports to monitor and make re-engagement efforts to high risk populations.
Maintains staff development requirements as a PRN staff of Centerstone.
Work Environment/Physical Demands: Works in well-lighted areas. Sits, stands, bends, lifts and moves intermittently during work hours. Is subject to frequent interruptions. Is involved with clients, residents, family members, personnel, visitors, government agencies/personnel, etc., in a behavioral health setting.
Position Type, Expected Hours of Work and Travel: This is a PRN (as needed) position. Offices open Monday-Friday, 8am-7pm, and Saturdays 8am-5pm. Hours of need range from 0-20 weekly, usually four hours a week, scheduled by the Call Center. Travel is required.