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Bilingual Customer Service Rep (English / Spanish) - 2020 Census

at MAXIMUS

Posted: 1/30/2020
Job Status: Full Time,Part Time
Job Reference #: 2019-48038
Keywords:

Job Description

The Bilingual Census Survey Specialists (Customer Service Representative / CSR) working on the CQA (Census Questionnaire Assistance) program will assist the public by researching and responding to frequently asked questions regarding the completion of the 2020 US Census forms. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Make Your Mark in History. Join our team to support the 2020 Census!

Pay and Benefits:

  • Competitive pay rates
  • $200+ in referral incentives
  • A variety of shifts that meet lifestyle and family goals
  • Fun, professional atmosphere
  • The opportunity to positively impact your community by being involved with the 2020 Census


Responsibilities:

  • Follow defined Census program information, processes, and procedures.
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Adhere to Census approved scripts in conducting interviews and completing forms.
  • Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries.
  • Enter data into desktop application to accurately capture all responses.
  • Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
  • Follow defined Census guidelines as they apply to completing Census forms.
  • Report problems that occur.
  • Adhere to designated work schedule.

Education:

  • High school diploma or equivalent required.


Qualifications:

  • Minimum six (6) months customer service required.
  • Security Clearance required. Position contingent on ability to obtain low risk security clearance.
  • Must be able to read and speak English clearly and professionally.
  • Must be able to read and speak Spanish clearly and professionally.
  • Bilingual agents will receive a pay differential and will be required to pass a language skills assessment test.
  • Ability to pass United States Census Bureau suitability assessment.
  • Ability to effectively work within established contractual service levels required.
  • Must have demonstrated excellent interpersonal skills.
  • Proven ability to work as a team member is required.

In accordance with contractual requirements: Employment and continued employment is contingent upon obtaining and maintaining a favorable initial and final suitability determination, which will be decided in the sole discretion of the Census Bureau.

Sponsorship: MAXIMUS is unable to provide visa sponsorship in support of 2020 CQA Program.

Residency requirement: The suitability assessment requires residency in the United States for a cumulative period of three (3) years over a five (5) year period ending with the date of the security application prior to starting work in support of the 2020 CQA program.

Citizenship status requirement: MAXIMUS follows the United States Census Bureau guideline for citizenship status which requires that you are either a U.S. Citizen or a U.S. Green Card holder.