Presbyterian Healthcare Services

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at Presbyterian Healthcare Services

Posted: 3/31/2020
Job Reference #: 13986
Keywords: technical, system

Job Description

Requisition ID
Information Technology
Location : Name
Rev Hugh Cooper Admin Center
Default: Location : City
Default: Location : State/Province (Full Name)
New Mexico


Job Description
Type of Opportunity: Full Time
FTE: 1.000000
Exempt: Yes
Work Schedule: Weekday Schedule Monday-Friday

This position is responsible for in-depth knowledge of assigned Epic System software. This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization's needs. This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions


*Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.
*Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects, collaborating with colleagues and across teams.
*Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications. Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.
*Modify Epic records, tables, and master files to support the application design, additions, and changes.
*Implement changes using documented procedures that are compliant with departments policies and procedures.
*Complete all tasks in a timely manner with accurate documentation.
*Support the training team by keeping trainers abreast of new functionality and system changes.
*Understanding of workflows and integration between applications.
*Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records.
General Responsibilities:
*Mid-level Microsoft Office skills.
*Excellent written, oral, instructional, presentation, and interpersonal skills focused on modification and a positive attitude. Highly self-motivated and change oriented.
*Strong customer orientation and customer service.
*Ability to analyze highly complex systems and workflows.
*Ability to plan, organize, coordinate, and manage the work of a major project, program, or function within the department.
*Ability to handle confrontation with appropriate professionalism and firmness to manage / resolve disputes appropriately
*Ability to establish a set of tasks and activities associated with an intended outcome and timeline
*Ability to collaborate and build consensus with stakeholders
*Ability to understand and adhere to operational standards, policies, and procedures and to identify risks and issues.
*Ability to analyze data, draw conclusions, interpret results, and to develop solutions for new and unfamiliar challenges.


Other information:
Associate degree in related technical/business area plus 0-1 years of experience in IT. 0-1 years of Epic specific experience. 3 years' additional experience can be substituted in lieu of degree. Epic certification is a plus, if no certification must obtain within 6 months

* High School Diploma or GED


Benefits are effective day-one (for .45 FTE and above) and include:

  • Competitive salaries
  • Full medical, dental and vision insurance
  • Flexible spending accounts (FSAs)
  • Free wellness programs
  • Paid time off (PTO)
  • Retirement plans, including matching employer contributions
  • Continuing education and career development opportunities
  • Life insurance and short/long term disability programs

About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

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