Presbyterian Healthcare Services

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PATIENT SUPPORT LEAD -ADMINISTRATION

at Presbyterian Healthcare Services

Posted: 2/27/2019
Job Status: Full Time
Job Reference #: 19734

Job Description

About Us

Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

 

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

 

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

 

Job Description 

Type of Opportunity: Full Time

FTE: 1.000000

Exempt: No

Work Schedule: Weekday Schedule Monday-Friday

Location: Presbyterian Santa Fe Medical Center

 

Education:
Essential:  * High School Diploma or GED

 

 

Other information:
Academic Preparation:
* High school or equivalent
* Experience:
* Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
*Familiarity with ICD10, CPT and Medical Terminology
*Two to three years of customer service application in any setting
*EMR/EHR experience preferred
*Must pass EPIC competency for Registration at completion of Epic Clerical Training class
Abilities:
*Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
* Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner
* Strong communication skill set verbal and written

 

 

Summary:
Maintains proficiency in all clerical operations roles to govern accuracy in registration, scheduling, and check out prescribed workflows.

Acts as mentor and trainer for front line clerical teams

First responder to investigate patient concerns and maintain customer focused communication

Schedules and drives daily workflow for proficient operational support of the clinic

Is often the Epic Super User for clerical staff in the site

Participates in Quality Improvement Processes which includes EPE audits

Remain proficient and up to date on role responsibilities

Lead Meetings

Other duties as assigned

 

  

Benefits

Benefits are effective day-one (for .45 FTE and above) and include:

  • Competitive salaries<\>

  • Full medical, dental and vision insurance<\>

  • Flexible spending accounts (FSAs)<\>

  • Free wellness programs<\>

  • Paid time off (PTO)<\>

  • Retirement plans, including matching employer contributions<\>

  • Continuing education and career development opportunities<\>

  • Life insurance and short/long term disability programs<\><\>

     

    About New Mexico

    New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich life>Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

     

    Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

     

    New Mexico offers endless recreational opportunities to explore, and enjoy an active life>

     

    AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!