Presbyterian Healthcare Services

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at Presbyterian Healthcare Services

Posted: 3/10/2020
Job Reference #: 13755
Keywords: system

Job Description

Requisition ID
Information Technology
Location : Name
Rev Hugh Cooper Admin Center
Default: Location : City
Default: Location : State/Province (Full Name)
New Mexico


Job Description
Type of Opportunity: Full Time
FTE: 1.000000
Exempt: Yes
Work Schedule: Days

Provide advanced process management for one or more IT Service Management process(es), responsible for planning and coordination of day-to-day activities required to carry out, monitor and report on the process(es) for which they are responsible. Provides the authority or ability to make changes in the process as required, and manage process(es) end-to-end so as to ensure optimal overall performance. Responsible for managing all process documentation and supporting all enhancements to the process. This position requires knowledge across multiple infrastructure platforms and processes. Coordinate and communicate among Executive Sponsors, Process Owners, Project Team, and other stakeholders. Provides input to IT Management for forecasting costs and benefits related to process improvement goals


Manages the design, development and maintenance of one or more of the processes and related procedures within the ITSM Lifecycle.

Manages the planning and management of support for the processes and for the toolset supporting the processes

Manages the coordination of interfaces between ITSM processes and other service management processes

Manages the monitoring of the effectiveness of the processes and makes recommendations for improvement.

Manages the production of management information through the definition of CSFs and KPIs for the processes within area of responsibility


Additional Details:

Application Support Analyst for implementation of new hardware and software systems. Support for file and print servers. Specialty Software and hardware support for the organization

Other information:
Bachelor s degree in related technical/business area plus 4 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree. Knowledge of process analysis principles. Organize and prioritize the work of others

* Bachelor Degree

Education specialization:
* Information Technology

Competencies and skills:
* SKILL-Ability to effectively interact with customers to understand their needs and explain data
* SKILL-Microsoft Office
* Planning and coordinating organizational change
* Anticipating & Addressing Customer Needs
* Functioning as an Effective Contingent Member
* Acquiring & Applying Superior Skills to achieve Quality Outcomes
* Functioning as an Effective Team Member
* SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
* SKILL-Written communication


Benefits are effective day-one (for .45 FTE and above) and include:

  • Competitive salaries
  • Full medical, dental and vision insurance
  • Flexible spending accounts (FSAs)
  • Free wellness programs
  • Paid time off (PTO)
  • Retirement plans, including matching employer contributions
  • Continuing education and career development opportunities
  • Life insurance and short/long term disability programs

About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

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Application Instructions

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