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Team Lead - Sales & Service Banking
at Webster Bank
200 Executive Blvd South-HF433
If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935 by Harold Webster Smith, our focus has always been to put people first--doing whatever we can to help individuals, families and businesses achieve their financial goals. And while we've grown into a leading commercial bank, we remain passionate about serving our customers, supporting our communities, and making a difference in people's lives. We can make a difference in your life, too. By empowering you to build the meaningful career you've been looking for.
Responsibility, respect, trust, teamwork and citizenship are the values on which Webster was founded. Together we call them The Webster Way, and they are what set us apart as a bank and an employer. Guided by these values, we put people first - working hard to live up to our customers, and each other, every day.
Sales & Service
Operations & Compliance
Other duties as required.
-Strong customer service skills
-Must have banking center/branch operations experience
-Utilize communication and problem-solving skills to effectively communicate and service customers using the telephone.
-Working knowledge of computer and processing skills (email, internet, intranet, etc.)
-Ability to learn all software systems that support Contact Center and Branch requests, inquires and transactions.
-Excellent verbal and written communication skills
-Ability to effectively multi-task
-Excellent organizational skills with attention to detail
-Ability to motivate others
-Ability to work with a diverse work force and customer base
-Strong commitment to achieving personal growth and success
-Ability to understand Webster and Retail Banking mission, goals, and strategies and roles of key business partners
-Demonstrate a proficiency in coaching to improve team performance
-Spanish speaking a plus!